Your info

You can see the photo on your student record in MYUWE Your info. This photo is used to produce an ID card.

New students

You must upload a photo to get your student ID card. You should do this as soon as you receive your UWE Bristol email address and password. Once you have submitted a photo, you cannot add another one until we have created your ID card. For information about how to collect your ID card, visit our student ID cards web page.

Existing students

Existing students who already have a student ID card can also update their photo. Uploading a replacement photograph does not produce a new student ID card. To order a new card, you need to go to the online store. Once you have placed an order, visit an Information Point on any campus to collect it. 

Photo requirements

We need a passport-style photo. Your photo must be:

• recent
• in colour
• of your full head, facing forward
• without glasses, hat, or head covering (unless worn for religious or medical reasons)
• taken against a light background
• larger than 20KB
• smaller than 12MB
• in PNG, HEIC or JPEG format

Problems uploading

If you are having problems uploading a photo in MYUWE, contact the IT Service Desk.

Order a new ID card

If you have lost or broken your existing student ID card, you can order a replacement card on the UWE Bristol online store. If you want to change your photo, upload a new image first. 

For information about the name we will use on your student card, visit our new students registration web page.

You can edit some of your details in MYUWE by selecting 'Edit your details':

• Preferred first name
• Personal email
• Mobile number
• SMS opt-out: Get optional SMS (texts) from UWE Bristol about lecture cancellations, room changes, and module choice deadlines. If opted out, you may still receive SMS in an emergency or from The Students’ Union at UWE. To find out more, visit The Students' Union at UWE website.
• Ethnicity or ethnic background
• Religion or belief
• Sexual orientation
• Trans status
• Disability status: if you have selected an impairment, health condition or learning difference, provide us with your evidence using our disability self-help and enquiry form if you have not done so already. You can find out more on our Disability support web pages.

You are not able to edit any of the following details in MYUWE. Use our Get help service to change these:

• Surname
• Given name(s)
• Student number
• Date of birth
• Gender
• Certificate name: If you can see unusual characters in your Certificate name, it may be as a result of your browser and the way it displays some character sets. For more information about how your name will appear on your certificate, go to our Graduating students web page.
• Nationality
• Student support number (SLC or SAAS number)
• Disability allowance: if the information about your disability allowance is wrong, use our online enquiry form.  

Reasonable adjustments

We have a duty to make reasonable adjustments to make sure disabled students are not disadvantaged. Any reasonable adjustments to exams and teaching you have will be shown in this section. Individual reasonable adjustments to deadlines and some other reasonable adjustments, such as access to support workers, will not be shown here.

If the adjustments in this section are wrong, or you'd like to talk to us about reasonable adjustments, use our online enquiry form. 

For more information on the types of support available, see our Disability support web pages.

If you need reasonable adjustments for exams, you must apply as soon as possible. Deadlines can be found on our Apply for a reasonable adjustment web page.

Impact statement

An impact statement is a short paragraph about your impairment or caring responsibilities, any impact on your studies, and the strategies you have in place. This is shared with your teaching team so that they can support you. You can view your impact statement in MYUWE Your info.

Alumni network

When you complete your course, you will become a member of the UWE Bristol Alumni network and some of your personal information will be shared with the Alumni team. This information will be processed by UWE Bristol in accordance with the terms and conditions of the Data Protection Act 2018.

Find more information on the Alumni web pages.

We need a record of your home and term-time address. Important items like certificates will be sent to your home address. Make sure that you enter your addresses correctly and keep them up to date.

• Your home address is your permanent residence in your home country.
• Your term address is where you live while studying at UWE Bristol.

Add or change an address

To change your address, add a new one. To add an address:

1. Go to Your info in MYUWE.
2. In Your details, select the 'Addresses' tab.
3. Select 'Add new address'.
4. Enter the address details and select 'Search'. Find the address in the list.

There are four address types: home, term, work and placement. You can only add one of each, except placement, where you can have both a residential and a work placement address. 

MYUWE cannot validate international or some new UK building addresses. If you cannot find the correct address, contact us.

Remove an address

Only future addresses can be removed. To remove a future address, select 'Remove'. 

If you need to update your current address, add a new one.

This section shows payments owed by you and is split into:

• tuition fees
• accommodation fees
• other.

This section includes invoices payable by Direct Debit or payment plan. It also shows any overpayments that have been made.

Only invoices that have been processed by the Finance department are included in this summary. You could owe the University other money, such as Library fines that have not yet been invoiced.

All amounts that are due now must be paid as soon as possible. You can pay all due items by selecting the 'View details and pay online' button.

If you need help, contact us.

If you only have one sponsor, then the sponsor name will be displayed. If you have more than one sponsor, the name will be ‘You have multiple sponsors’.

The financial position of your sponsors is for information only. However, if your sponsor does not pay, you may become personally liable.

Current payment arrangements include Direct Debits and recurring card payments (RCP).

Direct Debits (DD)

You can set up or edit Direct Debits in MYUWE by selecting the button. 

If you have set up your Direct Debit and UWE Bristol has processed your invoice, the next payment date and amount will be displayed. If you think there may be problems collecting the payment on the date shown, contact us. 

Recurring card payments (RCP)

Recurring card payments (RCPs) work in the same way as Direct Debits, but payments are taken from a debit or credit card. The next payment date and amount is displayed with your payment plan reference number.

Recurring card payments can only be set up for accommodation fees or by request with Income Operations. If you would like help with your recurring card payments, contact us.

Get help with payments: Contact Income Operations

Get help with fees: Get help service

For more information on paying your fees, go to our Ways to pay web page

If you're a full-time student, you can print a Council Tax certificate from MYUWE to prove you are exempt from Council Tax. The certificate includes a unique hyperlink that councils can use to verify the certificate.

Eligibility

If you meet the government criteria, you should be able to produce a Council Tax certificate.

Some students in our School of Health and Social Wellbeing who are eligible for a Council Tax Certificate will not have it available in MYUWE.

You can find more information about eligibility on the UWE Bristol certificates page.

If you believe you meet the requirements and cannot download a certificate, contact us through the Council Tax query form.

If you need to prove your student status at UWE Bristol to a third party, you can download a letter in MYUWE.

If you need the letter to be officially stamped or signed by UWE Bristol, contact an Information Point.

You should not use a MYUWE student status letter for immigration or visa purposes, or Council Tax exemption.

Eligibility

Most students can download a student status letter. If you cannot download a letter, contact an Information Point.

Postgraduate research students

If you are a postgraduate research student, contact the Doctoral Academy to request a student status letter. Find the contact details on the Doctoral Academy web page.

School of Health and Social Care students

Students registered on the BSc (Hons) Midwifery 78 week course (B711A) will not be able to produce a student status letter. Students registered on this award should request a student status letter from an Information Point.

To open a UK bank account, you may need a UWE Bristol bank letter.

Different banks may need different documents to open an account, but they all need to verify who you are and where you live. Check with your chosen bank for further information.

For study abroad students, banks may accept a standard student status letter which is available from MYUWE. Check with your chosen bank.

See our Banking and finances web page for more information.

Eligibility

You will be able to download a UWE Bristol bank letter if:

• you are eligible to register or have registered on an award
• both your UK term time and international residential addresses are on MYUWE.

If you believe you meet the criteria but cannot download a letter, contact a Information Point.

The HEAR is an electronic report about your academic achievements and extracurricular activities during your time at UWE Bristol.

Read more on our HEAR web page.

Eligibility

Your HEAR applies each award for which you have, or have had a registration at UWE Bristol. You can download a PDF for each eligible award.

When you complete your studies, your HEAR must be downloaded within four months of confirmation of your award (the final exam board date). It is not possible to produce a copy of your HEAR once this deadline has passed.

Your academic personal tutor is an integral part of your studies at UWE Bristol, giving you a one-to-one relationship with a member of staff to help you with your academic studies. More details can be found on our Academic Personal Tutor programme web pages.

For most students based at Frenchay or Glenside Campus, you will see your tutor in MYUWE once your timetable has been published. This does not apply if you're in year 3 studying applied sciences.

Your personal tutor is able to see your:

• UWE Bristol email address
• student number and user ID
• timetable
• modules and marks
• awards and results

If you cannot see your tutor in MYUWE, use our Timetable self-help form.

Meeting notes

When you speak to your personal tutor, they will take meeting notes, which you must read and approve. These notes will appear in MYUWE. Meeting notes will always be available even if your tutor changes.

When meeting notes have been added for you to approve, you will see an orange banner in the Personal tutor tab in MYUWE Your info. To view the meeting note, select the 'Review' button.

If you agree with the notes, select 'Approve'. If you disagree with the notes, do not approve them. Contact your personal tutor instead. 

Your personal tutor can edit your meeting notes until you approve them. Once you have approved the notes, your personal tutor will not be able to make any changes to them.

No tutor

If you do not have a tutor but you have meeting notes that you do not agree with, wait until you have been assigned a new tutor. You can then contact your new tutor to change the notes.

UWE Bristol contacts in MYUWE Your info shows your Student Reps. If you are registered on more than one programme you will see all programmes listed.

If a Student Rep shares a timetabled activity with you, the icon will appear.

Some programmes have several student representatives at each level so you may see a long list of student representatives. It doesn’t matter who you contact but you may want to contact a Student Rep who is at the same level (or year) as you.

If you are interested in becoming a Student Rep, visit The Students' Union at UWE website. If you are a Student Rep and you do not appear on the list, contact The Students’ Union at UWE Student Reps coordinators at studentreps@uwe.ac.uk.

If you:

• have forgotten your UWE Bristol email address, username or password
• are getting an error message on MYUWE
• cannot sign into MYUWE
• have a question about Blackboard.

Contact the IT Service Desk on +44(0)117 32 83612 or email itonline@uwe.ac.uk. More help is also available on the IT Services web pages.

Updated account details

If your UWE Bristol account has recently been updated or modified (for example, you have requested a change to your email address) and you cannot access MYUWE, wait 24 hours and try again.

Staff MYUWE access

Staff cannot access the new MYUWE platform. To visit old MYUWE, use the old MYUWE link. 

For more help with MYUWE, see our staff guidance.

Graduate MYUWE access

You will be able to log in to MYUWE with your email address for up to 12 months after you have achieved your award. However, some information such as your personal details and your marks and awards will only be available in MYUWE for 120 days after you achieve your award or withdraw from the University.

More information can be found on our IT guidance for graduating students web page.

If your timetable is wrong or missing, use our Timetable self-help form.

Find out when your timetable will be published on our Term dates web page.

For help with registration, go to our Registration guidance page.

Use our Get help service for help with:

• changing personal details or addresses that cannot be changed on MYUWE
• requesting letters
• your fees

Contact your Student and Programme Support team if you have a query about your marks or results.

If you need help with something that's not related to MYUWE, go to our Information Points web page.