Student support and triage team

Get in touch

The University has a team of student support officers providing support out of hours, in addition to the broad range of day time support services already available.

Speak to a student support officer

Call our Serious Concerns line on +44 (0)117 32 84000 if you:

• have a serious concern about the welfare of a student.

Student support officers are available:

• Monday to Sunday – 19:00 to 07:00

Holiday closure

Over the holiday closure period, available hours are as follows:

• Tuesday 24 and Wednesday 25 December 2024: 17:30-06:00
• Thursday 26 December 2024: closed
• Friday 27 to Monday 29 December 2024: 19:00-01:00
• Monday 30 December to Wednesday 1 January 2025: 19:00-07:00
• Thursday 2 January 2025: 08:00-18:00

If you need urgent medical assistance, please dial 999.

For urgent concerns about yourself or another student on campus, please contact UWE Security at +44 (0)117 328 9999.

If you require non-urgent medical support, please call 111 and select option 2 for mental health services.

If you are a student wishing to talk to somebody, please call our free 24/7 Student Support Helpline further details below. 

Other ways you can access support

24/7 Student Support Helpline 

A free 24/7 Student Support Helpline provided by Health Assured, which students can call for support any time day or night.

• Helpline: +44 (0)800 028 3766

Your call will be answered by a trained counsellor, who can offer in-the-moment support and act as a listening ear for a range of issues, such as bereavement, stress and anxiety, family issues, exam worries and any other concerns you may have.

SHOUT text support service

Text ‘UWE’ to 85258 if you are in distress. Open 24 hours a day, seven days a week.

AWP 24/7 mental health response helpline

Call +44 (0)800 95 3919 if you are worried about your own or someone else's mental health.

The helpline is staffed by experienced counsellors, who you can:

• listen
• offer emotional support
• connect you to organisations available in the local area
• arrange for a translator to support your call if English is not your first language.

Muslim Youth Helpline (MYH)

Muslim Youth Helpline is an emotional support helpline that supports clients of all backgrounds by providing a listening ear.

You can contact them by email, phone, or live chat.

• Opening hours: Monday to Sunday – 16:00 to 22:00, 365 days a year, including Bank Holidays and Eid.
• Email: info@myh.org.uk
• Helpline: +44 (0)808 80 82008

Bristol Mind

Mental health resource for people in Bristol and the surrounding areas, providing information, signposting, advocacy, low-cost counselling and a hate crime service.

• Opening hours: Wednesday to Sunday,19:00 to 23:00.
• Helpline:+44 (0)808 808 2008

Trans+ and non-binary MindLine

• Helpline: +44 (0)300 33 05468
• Opening hours: Check the Somerset Mind website for up-to-date times.