Student support and triage team
If you have urgent concerns about the welfare of a student or need support yourself, please contact the Serious Concerns Line.
Get in touch
The University has a team of student support officers providing support out of hours, in addition to the broad range of day time support services already available.
If you have an urgent concern about the welfare of a student or need support yourself visit emergency and crisis support.
Speak to a student support officer
Call our Serious Concerns line on +44 (0)117 32 84000 if you:
- have a serious concern about the welfare of a student.
Student support officers are available Monday to Sunday – 19:00 to 07:00.
Other ways you can access support
24/7 Student Support Helpline
A free 24/7 Student Support Helpline provided by Health Assured, which students can call for support any time day or night.
- Helpline: +44 (0)800 028 3766
Your call will be answered by a trained counsellor, who can offer in-the-moment support and act as a listening ear for a range of issues, such as bereavement, stress and anxiety, family issues, exam worries and any other concerns you may have.
SHOUT text support service
Text ‘UWE’ to 85258 if you are in distress. Open 24 hours a day, seven days a week.
AWP 24/7 mental health response helpline
Call +44 (0)800 95 3919 if you are worried about your own or someone else's mental health.
The helpline is staffed by experienced counsellors, who you can:
- listen
- offer emotional support
- connect you to organisations available in the local area
- arrange for a translator to support your call if English is not your first language.
Muslim Youth Helpline (MYH)
Muslim Youth Helpline is an emotional support helpline that supports clients of all backgrounds by providing a listening ear.
You can contact them by email, phone, or live chat.
- Opening hours: Monday to Sunday – 16:00 to 22:00, 365 days a year, including Bank Holidays and Eid.
- Email: info@myh.org.uk
- Helpline: +44 (0)808 80 82008
Bristol Mind
Mental health resource for people in Bristol and the surrounding areas, providing information, signposting, advocacy, low-cost counselling and a hate crime service.
- Opening hours: Wednesday to Sunday,19:00 to 23:00.
- Helpline:+44 (0)808 808 2008
Trans+ and non-binary MindLine
- Helpline: +44 (0)300 33 05468
- Opening hours: Check the Somerset Mind website for up-to-date times.
You may also be interested in
Wellbeing support
How to get the support you need when you need it.
Wellbeing, emergency and crisis information
Who to contact if you have urgent concerns about the welfare of a student or need support yourself.
Wellbeing self help
We have a range of resources at UWE Bristol to help you manage your own wellbeing.