Wellbeing, emergency and crisis information

Immediate action is required

If immediate action is required, call 999.

Immediate action is needed if:

• Someone’s life is at immediate risk 
• You do not feel you can keep yourself or someone else safe from immediate harm.

After you have called 999, please advise the University so that we can support the Emergency Service response.

Tel: +44 (0)117 32 89999

If urgent advice is needed

Call NHS 111.

If you or someone you know is experiencing a mental health crisis:

1. Call NHS 111
2. Select option 2 for 24/7 access to crisis mental health support.

24-hour access to support in non-emergency situations

A free 24-hour confidential helpline and app is available to all students and to University staff who need guidance about how to assist a student. 

Tel: +44 (0)800 028 3766

We also provide access to the Wisdom App, which is a comprehensive tool that offers a variety of wellbeing resources and interactive features to help support student wellness.

Find out more about 24/7 non-emergency support

University support following an emergency or crisis

Please notify the University in the event of a crisis, emergency or serious concern for the health or safety of a student.

Tel: +44 (0)117 32 84000

This line is open 08:00 to 18:00, Monday to Friday.

This line is not an emergency response line but colleagues will be on hand to help with follow-up support once the immediate emergency or crisis has been contained.

We will ask which of the following services you have already spoken with:

• 999
• 111
• 24 Hour access to support helpline