Crisis and serious concerns
If you have urgent concerns about the welfare of a student or need support yourself, please contact one of the following numbers for support.
Emergencies
Off campus
- Call 999 (from a mobile or landline).
- If overseas, contact International Medical Group on +44 (0) 203 859 1492 or UMAL@global-response.co.uk (ref UMAL/068) for 24/7 emergency assistance. Further information is provided via UWE Bristol travel cover (PDF).
Serious Concerns Line
Contacts
Please call the Student Support and Triage Team via the Serious Concerns Line on +44 (0)117 32 84000. Please be advised that this line is not intended for emergency responses. Please refer to the contact information provided above for procedures in case of an emergency.
There is a one minute hold message on the Serious Concerns Line before your call is connected to a team member. We kindly ask for your patience and assure you that your call will be transferred promptly.
Reasons to call
Anyone can call the UWE Bristol Serious Concerns Line to share any serious concerns about:
- students
- children (under the age of 18)
- vulnerable adults (people who need care and support – whether or not they currently receive it – and can't protect themselves from abuse or neglect)
- extremism or radicalisation in the University community or on campus.
Confidentiality and third parties
Our staff are unable to give any information about a student applying for a place at the University or a student currently studying at the University to a third party. This includes parents, guardians, spouses, siblings, friends and fellow students. It includes confirming whether or not a student is either currently or applying to be enrolled at UWE Bristol. UK legislation and university policy prohibits the disclosure of an individual’s information. All universities in the UK follow similar guidelines and the same legislation.
Staff are able to receive information about a student from a third party. Doing so does not confirm or deny that the student is either currently or applying to be enrolled at the University. Any information given to a member of staff that is relevant to safeguarding will be passed on to the appropriate service within the University for further action.
If you fit the definition of a third party and have concerns about a student please contact the Serious Concerns Line.
In an emergency, for example serious illness or accident, the University may reach out to a student's trusted emergency contact, normally with their permission, to reduce the potential risks and to enhance the support available to them.
Samaritans
If you need someone to talk to, they listen. They won't judge or tell you what to do. Call 116 123 (from a mobile or landline).
Avon and Wiltshire Partnership
Avon and Wiltshire Partnership operate a 24/7 mental health response telephone line to provide support. If you are worried about your own mental health or someone else's, you can speak to their staff by calling +44 (0)800 95 31919.
General enquiries
- Email: infopoint@uwe.ac.uk
- Telephone: +44 (0)117 9656261 24 hours a day, including weekends
- See Contact us for more details.
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Health and wellbeing services for students at the University.
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Wellbeing support
How to get the support you need when you need it.