Service standards
Overview for residents
Accommodation Services aims to provide the best possible experience to its customers at all times. In order to do this we have set service standards for UWE Bristol accommodation, which we aim to meet.
Please refer to our Residents' guide for additional information on maintenance, services and other support.
![Students walking in the Student Village on Frenchay Campus](/-/media/uwe/images/life/service-standards-305x305.jpg?la=en&h=305&w=305&mw=305&hash=4408A16FA0D21B11DE601EEEA2EB824E)
Services
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Recycling and refuse
Recycling and refuse collection information for students staying in UWE Bristol accommodation.
![Clean student lounge](/-/media/uwe/images/life/cleaning-410x230.jpg?h=230&w=410&la=en&hash=580B01F1E89BE4481DE67F3E54895A98)
Cleaning
Information on cleaning service standards for students staying in UWE Bristol accommodation.
![The front of student accommodation](/-/media/uwe/images/life/repairs-410x230.jpg?h=230&w=410&la=en&hash=276618B0569B593F57CB51BB26FA2BD3)
Repairs
Repairs service standards, including emergency repairs, for UWE Bristol accommodation students.
![The front of accommodation](/-/media/uwe/images/life/security-410x230.jpg?h=230&w=410&la=en&hash=2CFD22B2A09C53FF3F94E46BA2040FBA)
Security
Security service standards for UWE Bristol accommodation students.
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![Two staff members at accommodation help desk](/-/media/uwe/images/life/accommodation/accommodation-enquiries-410x230.jpg?h=230&w=410&la=en&hash=7A793391916880E9CE388A53887C070D)
Accommodation enquiries
The UWE Bristol accommodation team are here to help you so please get in contact with us if you would like further assistance.
![Students eating at a table in their accommodation](/-/media/uwe/images/life/accommodation/terms-and-conditions-410x230.jpg?h=230&w=410&la=en&hash=99E37A8C0C5F66905CAFC000033DBE1C)
Terms and conditions 2023/24
Terms and conditions for residents whose current Licence Agreement expires by 6 July 2024.
![Students working in a living room](/-/media/uwe/images/life/behaviour-management-410x230.jpg?h=230&w=410&la=en&hash=653BDF6BA4C16E556B915153A45B37F8)
Behaviour management in accommodation
Behaviour management and intervention processes in UWE Bristol student accommodation. It includes anti-social behaviour, drugs and fire disciplinary guides.
![The front of accommodation at Glenside](/-/media/uwe/images/life/inspections-410x230.jpg?h=230&w=410&la=en&hash=219CF64A4ABB14CFCCCC00DB59CFA299)
Inspections and safety checks
We carry out routine safety checks, cleanliness inspections and fire drills.