Access your records

The UWE Bristol Wellbeing Service is confidential. We will not reveal anything about you, your attendance, or discussions in appointments, with anyone without your explicit permission.

We work in accordance with the British Association for Counselling and Psychotherapy (BACP) guidelines and the General Data Protection Regulation and Data Protection Act 2018 to protect your privacy. Find out more about your rights.

Your Wellbeing Practitioner will keep notes on all of the sessions that you attend and any contact they have with you or other services. This information will be stored securely by the Wellbeing Service and will not be shared unless we have explicit consent to do so.

It is only in exceptional circumstances, when we are sufficiently concerned that there is a serious risk to yourself, or others, when we may need to consult people outside of the service – such as your GP or other health practitioners in line with data protection guidelines.

Once you are receiving support from us, it may be helpful for your practitioner to be in touch with others who support you.

To do this, we will ask you to sign a consent form to enable us to share information.

You can discuss this during your appointment.

As part of the registration to the Wellbeing Service, you will be asked to read and agree to our Wellbeing Service privacy statement (PDF). This statement outlines how we will store data and the measures we will take to protect your privacy. You have the right to see all records that are kept about you.